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Review of Operations
Access to High Quality and Affordable Health Care | Hospital Care | Health Care | More for Our Members |
Retirement and Aged Care Services | Commitment to Members | Complaint Resolution |
Making it Easy to do Business with Us | More Information for Our Members | Awards for Excellence
 
HCF offers a range of products and services that provide the freedom for our members to choose and access high quality health care and financial services. We meet and exceed our members’ expectations through continued improvement in efficiency and service standards, meeting our pledge that HCF gives more for our members.
Access to High Quality and Affordable Health Care
HCF Health Insurance

In 2009 HCF provided funding for over 154,000 HCF members who required 273,694 hospital admissions and 2,084,359 medical services, an increase of more than 12,000 patients, 21,000 admissions and 162,460 medical services over last year.

We also paid benefits for 2,711,782 ancillary claims, which include dental, optical, physiotherapy, chiropractic, pharmacy services and ambulance services. The total cost of hospital and extras benefits was $1,042 million.

Eighty two percent of hospital admissions were provided by over 400 private hospitals covered by HCF Charge Agreements and the remaining 18% were provided by 523 public hospitals. Medical and ancillary services were provided by over 17,700 doctors, 16,000 dentists and 48,700 other service providers.

An overview of these services follows with a comprehensive review of trends, usage and the costs of private health care services required by HCF members in the Trends and Statistics Section.

Manchester Unity Health Insurance
In 2008/09 Manchester Unity funded 46,769 hospital admissions, 328,015 medical services and 1,001,296 ancillary services. The full year cost of benefits paid for these services was $165.1 million.

We provided funding for over 154,000 members, 273,700 hospital admissions and 2 million medical services
 
 
Total benefits paid to members increased by 10% to over
$1 billion