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Review of Operations
Access to High Quality and Affordable Health Care | Hospital Care | Health Care | More for Our Members |
Retirement and Aged Care Services | Commitment to Members | Complaint Resolution |
Making it Easy to do Business with Us | More Information for Our Members | Awards for Excellence
 
HCF offers a range of products and services that provide the freedom for our members to choose and access high quality health care and financial services. We meet and exceed our members’ expectations through continued improvement in efficiency and service standards, meeting our pledge that HCF gives more for our members.
More for Our Members
HCF members now have access to a range of health, lifestyle and disease management programs available online and by telephone, specifically tailored to their own healthcare needs.

“MyHealth Guardian”
Representing a $100 million investment by HCF in its members, “MyHealth Guardian” is the first service of its kind to offer comprehensive advice and support for the full spectrum of health and lifestyle circumstances.

The service provides internationally recognised behavioural change programs to help people quit smoking, lose weight, manage high blood pressure and cholesterol, and improve exercise and diet. A critical element is the provision of specialised help by Australian registered and qualified healthcare professionals to manage up to 21 chronic conditions, including Diabetes, Asthma, chronic Obstructive Pulmonary disease, Coronary Heart disease and chronic Kidney disease. The program is designed to complement and support the care provided by a doctor.

The HCF Healthy Weight for Life Program
The Healthy Weight for Life program helps overweight members with Type 2 Diabetes and Cardiovascular disease reduce their weight and improve their blood glucose control, blood pressure or cholesterol. This 18 week program combines a very low calorie diet, educational modules, internet and telephone monitoring, coaching and follow up. Most of the 1,388 members participating lost weight of around 9%. Several members actually brought their blood glucose into the normal range.

The HCF Helping Hand Program
The HCF Helping Hand program is a support service for members with mental health conditions, providing regular telephone support, a 24 hour crisis hotline, and helps members become pro-active about seeking medical care. The program produced improvements in members' mental health and a reduction in hospitalisation.

The HCF Healthy Heart Program
The HCF Healthy Heart was successfully completed at the end of June, with 754 members participating. Members who wish to continue receiving support for their health will transfer to the new HCF “MyHealth Guardian” program.