| Patient Satisfaction |
Measure |
2007/08 |
2008/09 |
Change % |
Variance |
| Access to and choice of care |
| Total number of admissions to hospital |
Admissions (no.) |
252,437 |
273,694 |
8.4% |
21,257 |
| Total number of members admitted to hospital |
No. of members | 142,171 |
154,119 |
8.4% |
11,948 |
| Total number of members admitted to hospital (same day) |
No. of members |
88,734 |
97,626 |
10.0% |
8,892 |
| Total number of members admitted to hospital (overnight) |
No. of members |
70,069 |
75,017 |
7.1% |
4,948 |
| Proportion of total admissions in a public hospital |
% admissions |
18.6 |
18.4 |
(1.1%) |
(0) |
| Proportion of total admissions in a private hospital |
% admissions |
81.4 |
81.6 |
0.2% |
0 |
| Private hospitals and day hospitals under contract (HPPA) |
HPPA (no.) |
399 |
416 |
4.3% |
17 |
| Admissions within HCF (HPPA) network (national) |
% all admissions |
98% |
98% |
0.0% |
– |
| Medical services provided to HCF members in hospital |
Medical services |
2,087,000 |
2,164,000 |
3.7% |
77 |
| Specialist doctors participating in HCF gap cover scheme (national) |
No. covered |
20,222 |
22,939 |
13.4% |
2,717 |
| Medical services fully covered by “gap cover” |
% services |
87 |
87 |
0.0% |
– |
| Efficiency and charges |
| Average length of stay (all overnight) |
Actual |
5.6 |
5.5 |
(2.0%) |
(0.11) |
| Average length of stay (all episodes incl. same day) |
Actual |
2.7 |
2.6 |
(2.6%) |
(0.07) |
| Average private hospital charge per admission |
Actual |
$2,285 |
$2,385 |
4.4% |
100 |
| Weighted average increase in HCF medical gap cover fees |
Percentage |
3.2% |
3.3% |
3.1% |
0.10 |
| Financial |
| Total benefits paid to hospitals |
$ millions |
$470 |
$526 |
11.9% |
$56 |
| Total benefits paid for prosthesis |
$ millions |
$88 |
$100 |
14.2% |
$12 |
| Total benefits paid for medical services in hospital |
$ millions |
$99 |
$112 |
13.1% |
$13 |
