HCF Annual Report 2009

Corporate Social Responsibility

Core and relevant additional indicators are listed.

GRI and analysis	Section
Stragegy and analysis	CEO's Report
	Scorecard
	About HCF
	Chairman's Report
	How we performed
Organisational profile	Commitment to Staff
	Organisational Structure
Report parameters	Contents
	Review of Operations
Governance, commitments and engagement	Corporate Governance
	Commitment to Members
	Complaint Resolution
	Patient Satisfaction
	Commitment to Sustainability
	Commitment to Staff
	Environmental Commitment
	Social Commitment
	Commitment to Commumity
	Governance and Compliance
Disclosure of management approach	Operational Excellence
	Developing our People
	Commitment to Staff
	Corporate Governance
Core perfomance inicators
• Economic	About HCF
	How we performed
	Highlights
	Chairman's Report
	CEO's Report
	Segment summary
	Five year summary
	HCF compared with industry
	Chief Financial Officer's Report
	Review of Operations
	Trends and Statistics
	Financial Statements
	Corporate Social Responsibility
• Environmental	Corporate Governance
• Social	Chairman's Report
	Review of Operations
	Corporate Social Responsibility
Core indicators omitted	All Core Indicators reported
Any additional indicator included	Performance against industry benchmarks
	Segment summary

We invested $1.5 million in staff training

HCF is Australia’s first health fund to become a fully Registered Training Organisation

22,000 hours of in house training

Mercer Human Resources Benchmark Monitor

	Q1	Median	Q3	HCF
Training
Expenditure per employee (dollars)	864	1243	1872	1702
Staffing
HR staff as % of total staff	0.79	0.91	1.7	0.64
Training staff as % of total staff	0.26	0.67	1.11	0.97
Marketing staff as a % of total staff	1.05	1.5	2.9	1.49
Finance and administration staff as a % of total staff	2.51	6.26	8.6	1.54
IT staff as a % of total staff	3.78	8.42	14.5	6.76
Turnover
Voluntary turnover % per annum	9.5	12.6	16.9	15.3
OH&S
Incident frequency (12mth avg) per million hours	2.1	4.1	8.6	3.9
Average days lost (12 mth mvg avg) days per incident	6.1	16.2	33.0	5.8

Key to understanding the table

Q1 represents the lower quartile. It indicates that 25 percent of participants were under this number. Median is the industry average. Half the numbers are above and half are below. Q3 represents the upper quartile. It indicates that 25 percent of participants were above this number.