HCF Annual Report 2009

Review of Operations

HCF offers a range of products and services that provide the freedom for our members to choose and access high quality health care and financial services. We meet and exceed our members’ expectations through continued improvement in efficiency and service standards, meeting our pledge that HCF gives more for our members.

Awards for Excellence
Outstanding Value Award
HCF was recognised for the outstanding value of its health insurance products across all life stages by Canstar Cannex with a National five star rating. This prestigious award was for our Hospital and Package Cover products, measured against 1,500 health insurance products across all states and territories. As well as the national award, HCF was recognised in several state categories, for outstanding value packaged cover in NSW, ACT, Victoria, South Australia and Tasmania.

Our Award-winning Branch
Wollongong branch was named winner of the best ‘Health and Wellbeing’ business in the 2009 Crown Street Mall Retail and Business Awards. This award recognises dedication to customer service. As one judge commented, “At HCF, customer service is paramount. It starts when you enter, with good eye contact, and continues with smart, efficient and friendly counter service.” Congratulations to our Branch Manager Craig Norris and the team.

Marketing Excellence
HCF has a real commitment to excellence in all its operations. Our marketing, communication and service efforts must comply with this principle as much as any other element of our business. We benchmark our efforts against the leading corporations and we are delighted that the quality of our marketing programs has been acknowledged by the Australian Marketing Institute (AMI), with major Awards for excellence for a fourth-consecutive year.

Eleventh Australasian Reporting Gold Award
HCF’s Annual Report is submitted for adjudication by Australasian Reporting Awards, against the best of reports from all sectors of the Australian and New Zealand economies. This year we achieved our eleventh Gold Award, a commendation for annual report communication, and our 2008 Annual Report was runner up in the prestigious Report of the Year from some 500 entrants.