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About HCF Group
HCF is one of Australia’s largest combined health and life insurance organisations. In late December 2008, HCF completed a successful merger with Manchester Unity, adding retirement and aged care facilities and a range of financial services to the Group. The combined Group comprises five operating Divisions: Health Insurance; Life Insurance and Financial Services; Health Care Services; Retirement and Aged Care Services; and Corporate Combined Services.
HCF’s mission is to satisfy the needs of Australians for access to affordable, high quality health care when they need it, personal protection, secure asset growth and peace of mind.

Our Vision is to become the leader and the benchmark for excellence within our industry when it comes to:

• choosing a health fund
• achieving better health outcomes for members
• highly efficient, low cost operations
• being good people to partner with and
• setting the standard for fiscal and ethical responsibility.
• integrity
• customer focus
• personal accountability
• strong leadership and teamwork
• innovation
 
HCF was established in 1932 to provide the community with the means of insuring against the cost of medical care. Since then, it has grown to become one of the country’s largest combined registered private health and life insurance organisations. In December 2008, the group was further expande through a merger with Manchester Unity Friendly Society. The Group is financially secure, has no borrowings and is one of the few major health funds to allow contributors to vote for Directors to the Board. HCF is a public company limited by guarantee. It operates on a not-for-profit basis and is registered under the Private Health Insurance Act 2007.

To service our growing national membership we maintain a network of branch offices in NSW, ACT, Queensland, Victoria and South Australia with national coverage provided by our call centres and full sales and service virtual branch at www.hcf.com.au.
 
Health Insurance
The Health Insurance Division comprises:

— The combined HCF and Manchester Unity (MU) Health Funds
— Travel Insurance
— Pet Insurance

Travel insurance at member-discounted rates is available for all Group members. This is a logical extension to our members’ Australian private health insurance, helping meet members’ health cover needs whilst overseas.
Pet insurance is provided also at member-discounted rates. This helps our members cover all members of their family, ensuring pets will receive proper care without impacting the family budget.
Health Care Services
The Health Care Division comprises:

— Dental Centres
— Eyecare Centres
— “MyHealth Guardian”
— Hospital Contracts
— Medical Contracts
— Population Health
— Oral Health Program

HCF is dedicated to purchasing and delivering the best quality health care for members. We monitor patient satisfaction with both the quality and outcome of the hospital, dental and eye care services they use. Members have access to HCF’s network of seven quality accredited dental and eye care centres. These are equipped with the latest technology and staffed by experienced, caring professionals. The HCF dental and eye care centres are located in Sydney. HCF has arrangements with almost 2,400 dentists in NSW, ACT, Queensland, Victoria and South Australia to provide a range of “no gap” dental services.
Life insurance &
Financial Services

The Division comprises:
— HCF Life Insurance
— Manchester Unity Financial Services

HCF Life is a wholly owned subsidiary of HCF. It provides members with affordable, good value sickness, accident and death cover, extends the financial protection provided by our health policies and offers safe investment products.
The MU financial services team manages friendly society products and investments held by over 16,000 members.
Retirement &
Aged Care Service

Retirement and Aged Care Services operates 183 aged care beds and 182 retirement living units in NSW for over 400 residents. The facilities are in strong demand due to the ongoing high standard of services provided.
Corporate Combined Services
Corporate Services units provide a range of corporate shared services to the Group business units.

Finance
— Technical Services
— People
— Marketing
— Information Management
— Operations (sales and service)
— Secretarial and Governance
— Audit and Risk
Corporate Services units provide a range of corporate shared services to the Group business units.


The HCF Group at a glance 2008 2009 Change
Group Equity ($M) $563 $580 3%
Credit Rating (Standard & Poors A-strong A-strong n/a
Health policies in force 467,008 556,483 19%
Life policies in force 167,331 186,003 11%
Total lives covered (health & life) 1,475,993 1,717,840 16%
Branches 50 48 -4%
Dental Centres 7 7 0%
Eyecare Centres 7 7 0%
Financial services customers (MU) 17,441 16,390 -6%
Retirement Living Units 182 182 n/a
Aged Care beds 183 183 n/a